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Page 1 of 7 - Incident details
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The period leading up to being seen by the doctor, nurse, the ambulance arriving or being seen at the hospital
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The period during which you / the patient has tests to determine the cause of the illness, ill health or extent of any injuries.
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The period during which you / the patient receives treatment, medicines or an operation for an illness or injury
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Includes the period just prior to you / the patient being discharge from hospital, the arrangements made for discharge such as transport or medicines to take home, also includes the journey and arrival at home and the arrangements made by the hospital for any continuing care e.g. meals on wheels, district nurse, social worker etc.
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This period follows the initial diagnosis and treatment period and may include continuing longer term treatment or care such as nursing, therapy or tests to monitor progress of the disease or treatment.

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Problems obtaining care or treatment. Includes problems with transfer between hospitals or wards, long waiting times or failing to discharge you/the patient on time
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You / the patient may have been seen or cared for by a number of different doctors and healthcare professionals but have experienced problems where vital information has not been passed between the doctors / healthcare professionals.
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Lack of equipment, equipment failure or staff did not know how to use the equipment.
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Staff failed to sterilise equipment, the diagnosis or treatment of an infection was slow / did not happen. You / the patient caught an infected while having treatment or being cared for e.g. a wound or chest infection.
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You / the patient were not provided with understandable information either written or verbal to allow you / the patient to understand what was happening. Written or verbal information or instructions were not passed between the staff treating or caring for you.
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You / the patient were given the wrong medicine, wrong dose, another patient’s medicine, incorrect or no instructions or had an allergic reaction to the medicine or any other type of problem related to the medicines you / the patient is taking.
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Your / the patient’s records, referral letter were missing, illegible or incorrect. Test results including x-rays were lost.
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Needlestick injury, you / the patient were exposed to a dangerous substance or you / the patient slipped / tripped or fell.
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Suicide, attempted suicide, attempted self-harm, self-harm.
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You / the patient did not have a doctor or nurse check that they were alright this would include such things as checking your / the patient’s blood pressure, pulse and temperature or any monitoring equipment or did not check that the intravenous infusion (drip) was running correctly. etc.
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You / the patient had concerns that the member of staff treating or caring for you did not appear to know what they were doing.
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Staff or a patient were rude, racist or treated you / the patient roughly.


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