Patient and Public Reporting eForm
We're sorry that you or someone you know has had a bad experience whilst in the healthcare system. We would like to know about your experience so we can work to stop it happening to others. The information you can provide will help us do this.
By using this service you acknowledge and accept the following before submitting your report:
- This service is managed and operated by NHS England as part of our statutory duty to collect patient safety incident reports from care delivered in England. These reports support improvements to patient safety by enabling us to understand and learn from what goes wrong in healthcare.
- We do not investigate individual incidents, nor do we respond individually to reporters of incidents. We use this information to improve safety by clinically reviewing reports to identify new or under-recognised patient safety risks, so that appropriate action can be taken across the NHS to address risks and protect patients from harm. Should you require investigation into, or feedback from, your healthcare concerns, there are other routes available that may be more suited to providing this. Please visit NHS England » How do I feedback or make a complaint about an NHS service? for more information. This webpage also outlines how you can find a complaints advocate if that would be helpful, and how to contact your local Healthwatch service whose aim is to ensure 'NHS leaders and other decision-makers hear your voice and use your feedback to improve services' - Find your local Healthwatch
- We do not require the identity of the reporter, patients, healthcare staff or other individuals involved in the incident. Please refrain from providing any information that could potentially enable the identification of an individual, i.e. the names of individuals, patient date of birth, or NHS hospital numbers. Personal identifiable information when found by automated or manual processes is removed wherever possible before the incident report is added to our database.
- We frequently share patient safety incident reports with other relevant organisations working to improve patient safety. These include CQC, MHRA, commissioners, providers, academia and others such as the Academic Health Science Networks (AHSNs) and UK Health Security Agency.
- NHS England will only retain information for as long as necessary. Patient safety reports will remain accessible for a long period of time to continue to support the understanding of contributing factors to under-recognised risks and enable trends to be monitored over time.
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